The Greatest Guide To empire todayAt twelve:thirty when he didn’t simply call I named him. He explained that he experienced sent an e-mail and was waiting to an e-mail back. It can be 3:fifteen. I’ve called and no-one will respond to the phone. Furthermore my carpet has not been mounted. I identified as and spoke with Megan she was pretty wonderful. She scheduled me for Tuesday Oct tenth. At six:13am received a get in touch with stating an installer for Empire would come to my property. At 9:00 not a soul experienced arrived so I started off calling. Initial simply call – somebody will phone you back again. 2nd connect with – (45 mins later) another person will simply call you back again. Third call, I bought precisely the same response. Then at 10:forty five the installer known as and said they we not coming. He questioned if they could reschedule for upcoming Monday. I stated no and hung up. Assistance is awful, disconnected, and unreliable. I'm at the moment looking for somebody to setup carpet in my household.
Your pleasure is essential to us, and we’re disappointed to be aware of that your carpet just isn't Assembly your expectations. We’ve Situated your account, and we’ll be in touch with you shortly to debate attainable restore choices.
She left An additional voicemail and set in an escalation ticket…to which I waited 24 several hours and referred to as once again. A different voicemail was still left (evidently the Milwaukee/Chicago Place of work has no one that may remedy a phone as I haven't, in all my phone calls achieved a live person) and an extra escalation ticket was filed for instant phone back. I used to be at last contacted and an set up date was scheduled for today.
Your crew returned on July fifth, minus one particular worker who apparently was also unwell from partying within the 4th of July to attend function. This two guy crew arrived at somewhere around eight:30AM and worked right until eleven:00PM and also the perform good quality shows it. I is not going to go into speaking about all over again the shoddy get the job done they preformed on developing a new subfloor since we have already been thru this dialogue way much too over and over. The latest attempt by them only resulted in them cutting strips of wood and stuffing These strips down in the gaps amongst the hardwood flooring along with the subfloor that had Earlier installed. You certain me that whenever they arrived for this most current effort and hard work to fix their former work, that Mike (your install inspector) would be coming Along with the put in workforce to make sure The work was concluded the right way. Mike, apparently, was sent off to another occupation and was unable to arrive at our property for even a quick peek.
Could one, 2018 at four:06 pm Disgrace Disgrace Disgrace to Empire Today…. using inexperienced laborers to put in tile. We had the tile put in previous week and continue to have not heard again from the supervisor or inspector on all the issues. Essentially on working day one particular the tile installer appeared to really know what he was undertaking but he didn’t return the next working day and remaining it up to 2 inexperienced laborers to finish.
August 2, 2017 at one:54 pm We Hired Empire Today to setup carpet in our Business office, On July 18, 2017. They needless to say took a deposit for our purchase and scheduled installation. The 1st team of installers arrived and decided they did not would like to do The task, given that we have been a business that actually works, they would have to work all around us. We available to maneuver each of the furniture ourselves in order to get The work done, they just walked off The task, explained it was not All set and left. We identified as our salesman and informed him what transpired, he said the installation staff informed him it was not ready. The salesman realized when he came to our business that we might be Operating along with the installation must be accomplished Business by Business office, the salesman mentioned his installers would move the furnishings also, but we felt we could get a number of our workforce and help transfer the home furnishings to make there position less complicated. Numerous working day afterwards a fresh group of installers came, naturally 10 am as an alternative to seven am that we were told they'd be there. They might only reach a little part of The work done since they arrived so late. The third day we experienced installers, Allow’s just say installer since only (one) confirmed up, right after Listening to us complain he at last got some assistance all over two PM and advised us click here he had to stay late for the reason that he experienced An additional job to visit the subsequent working day.
We referred to as the corporate and nobody appreciates where the freakin installer are. Under no circumstances again which i will deal with these corporation once more. I are going to be contacting the company Workplace to allow them to know which they’re subcontractors suck! They waisted my two day off awaiting absolutely nothing. Any person that reads this seem for a corporation that cares
We apologize in your practical experience, and so are let down to be aware of that your considerations haven't been addressed. We’ll be in touch along with you shortly to more focus on your issues.
November 6, 2017 at 5:07 pm Update quantity 3. Have to depart a fresh review due to the fact reviews due to the fact reviews inside of past types received’t get checked out. The installers last but not least confirmed up and didn’t have any materials! They mentioned they didn't carry glue or and in the underlayment. Also commented that they didn’t even have the correct vinyl. When they leave I get yourself a get in touch with from my nieghbor they spilled something in my driveway and remaining a very good sizing gouge in it once they experimented with backing out Together with the wheel chocked.
Oct 17, 2017 at 2:01 pm I am producing in response to this kind of bad expertise with your company in the product sales persons lying about dampness barrier they have been putting down it should of been the thicker a single that isn't what we received also my home 7 times counting is just not completed all the transitions pieces are usually not down given that the installer cut them wrong so they'd to receive new plus they didn't have quarter round to match my cabinets also my quarter spherical looks terrible it absolutely was in no way concluded or caulked It is just a excursion hazzard in addition to the transition piece for my carpet just isn't on and my carpet is pulling back again I are already lied to from Anyone in this company as to when this position is always to be completed They broke here the waterline to my fridge as I had to simply call a plumber to fix it in addition to he needed to Reduce my drywall powering the fridge wherever all of the transitions pieces go are a trip hazzard this problem actually really should be looked after I desire I'd personally of viewed this website page in advance of I chose to go using this type of organization mainly because it seems like the customer support revenue and installation all lie tomorrow is going to be eight days my floor is still not done I would adore to find out If your installers are accredited and bonded as we had been told if they were being my quarter spherical would not glimpse how it does and my ground in spots just isn't degree they instructed me that might disappear as I don't think that both humorous detail they confident cost you whether or not operate just isn't concluded neither certainly one of my two rooms or finished it is a disgrace so if they are saying 40 several years With all the BBB and incredible customer care wrong if they say this sure item comes along with the ground not correct I did not receive the padding that was demonstrated to me and Should you have a challenge nobody calls you again and you also are on maintain for good plus they cling up on you I'm one particular displeased purchaser I'd hardly ever refer any person To Them so Other than owning an incomplete floor I need to shell out for somebody to fix my drywall on my freshly panted partitions
August 1, 2018 at twelve:24 pm I'm concerned I didn't examine the reviews prior to doing enterprise with Empire, it's been a nightmare from the start and it continue to continues. To generate a lengthy Tale limited they do not hold appointments they make, they don't talk in any way when reported appointments are skipped.
August 23, 2018 at five:35 pm Awful Lousy carpet job. It has been around a month and no one will ever phone me back. Carpet is horrible–household furniture broken–left without having lights inside the bedroom.–living out of containers since home furniture wasn't place back in position. No lights have been plugged in and I had been left without having WIFI for four days which ment no cellphone or medical inform alarm no Tv set or internet.
November six, 2017 at 11:fifty eight am We bought a carpet for our decrease stage, a year later on we began noticing carpet rolls so i named Empire Today to see should they might have their installers come back to tighten up the House. The customer service agent gave me a confirmation amount and advised me that Steve Fulbright would phone me again to build an appointment with me to return out to begin to see the carpet.
This is simply not the practical experience that we desire for our clients, and we’d love to more examine your fears. Sad to say, we’re not able to look at your telephone number.